Staff Training And Development

Customer Care

At the end of the program trainee will be able to understand who is a customer. How effectively to attend a complainant customer, A trainee will be able to understand the types of customers, At the end of program the trainees will be able to know the essentials of the effective customer service, Trainee will be able to understand mission, vision and core value. The trainees should understand the tools required for the customer services providers. The trainees will be aware of his/her job purpose. At the end of the program the trainees will be able to understand effective and efficiently telephone conversation, The trainees will be able to know benefit of good customer services and so on.

Team work building

Building strong teamwork begins with trust and clear communication. When teams trust all members and communication is clear and frequent, teamwork starts to build. As a small-business owner, each team member must contribute and work well with her peers. You must encourage and recognize great teamwork and quickly resolve any disputes that might occur. Create clear and recognizable goals and objectives and always listen for feedback from your team members. Encourage cooperation and help all team members to secure all the supplies and materials they need to be successful. At the end of program a participant will have great team work sprit, also will have great morale of working in team work.

Security and safety control

This staff training is based on role playing and interaction in simulations of real-life scenarios, from which you will learn and practice skills to help build self-confidence and for adopting a rational attitude. Although the simulations can be challenging and demanding, they will be manageable and provide an excellent learning experience. A safe learning environment is maintained at all times. At the end of program participants will be able to understand the follows among many others security Knowledge & Skills

• Dealing with Aggression
• Security Awareness
• Emergency First Aid
• Communication and Weapons Awareness
• Access Controlling
• Physical exercise

Health and safety in work place

As an employer, it is your legal responsibility to ensure that your staff receive appropriate workplace health and safety training, as well as job-specific training to improve competence and confidence. You also have an extra duty of care to specific members of staff, including new employees, pregnant workers and young workers. Providing your employees with health and safety training, as well as clear instructions, information and advice, helps to: reduce work-related illnesses and absence; avoid the financial costs of accidents and occupational ill health; develop a positive health and safety culture; ensure that your employees know how to work safely and without risks to their health.

Effective and efficient public speaking and presentation

When we watch celebrities, politicians, or business leaders speak on television or in public; they seem so at ease that we may wonder: are great speakers made, or are they just born that way? While it is true that some individuals are definitely born with this gift, the overwhelming majority of effective speakers have trained themselves to be so. Either they have received formal media training or they have delivered so many speeches that over time they’ve learned what works for them. So, after this training participants will be able to build their confidences in public speaking, speaking and presenting effectively in public, knowing how technically to start and finish speech, will also understand how to influence listeners attracting and capturing mindset of the listeners and understanding and utilizing seven principles of effective public speaking.